Ruiz

All returns must be received within 14 days of receiving your order. Please notify the company within 7 days of receiving the goods, and you will then have a further 7 days to return the goods for a full refund or exchange the item of your preference.

The items should arrive unused, unworn and in its original packaging, with all tags attached. If we receive an order that is not in a re-saleable condition, and/or do not meet these requirements, we cannot accept the return and the item(s) will be sent back to you.Sale items cannot and will not be refunded, exchange only.

Returns must be packaged securely to avoid any damage, as you are responsible for the item(s) until it is received by us. We advise that you use a registered postal service to return your goods and retain your proof of postage until we provide confirmation that the return has been received. We cannot be held liable for the loss or damage of the item(s) you are returning. 

For further information please read our Shipping and Returns page.

Shipping costs vary according to the destination.

Free shipping to the UK and Ireland. Average delivery time is 1-2 business days.

Shipping to Europe is £10. Average delivery time is 3-5 business days.

Shipping Internationally is £10. Average delivery time is 5-7 business days.

All orders are shipped via courier. The package is insured until the item(s) are delivered to the address specified by the customer, at which point all responsibility for the purchased items(s) passes to the customer.

Orders shipped internationally may be subject to import taxes, customs duties, and/or fees imposed, which may be assessed at the point of entry of the destination country. This may result in the customer having to pay additional charges which are not included in the total price displayed at checkout.

Please note that ORTUS are not responsible for the collection or determination of any custom duties, import taxes or fees imposed, and they will not be reimbursed or refunded.

Orders shipped to the E.U or Internationally (Non E.U) may at times incur some delay due to customs clearance which may delay your delivery time. Please be made aware that ORTUS cannot be held responsible for any delays or additional charges applied by your local authority in releasing your goods.

For further infomation please read our Shipping and Returns page.